Privacy Policy

1. Introduction

Document-Signer.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our digital document signing services.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products, or otherwise contact us. The personal information we collect may include:

• Name, email address, phone number, and business information
• Billing information, including payment card details and billing address
• Account login credentials
• Preferences and settings when using our service
• Communication preferences

2.2 Document Information

When you use our digital document signing service, we collect information contained in the documents you upload, including:

• Document contents and metadata
• Signature data and signing history
• Information about document recipients, including their names and email addresses
• Audit trails and document access logs

2.3 Automatically Collected Information

When you use our website or service, we automatically collect certain information, including:

• Device information (such as your IP address, browser type, operating system)
• Usage data (such as pages visited, time spent on pages, links clicked)
• Location data (such as general geographic location based on IP address)
• Log data (such as access times, hardware and software information)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To process and complete transactions, and send related information including confirmations and receipts
• To manage your account, including authenticating your identity and verifying your information
• To send administrative information, such as updates, security alerts, and support messages
• To respond to your comments, questions, and requests, and provide customer service
• To communicate with you about products, services, offers, and events, and provide news and information we think will be of interest to you
• To monitor and analyze trends, usage, and activities in connection with our services
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To comply with legal obligations and enforce our terms of service

4. Information Sharing

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information to protect and defend the rights, property, or safety of our company, our customers, or others.

4.5 With Your Consent

We may share your information with your consent or at your direction.

No mobile information will be shared or sold to third parties for promotional purposes.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

• Encryption of sensitive data both in transit and at rest using industry-standard encryption protocols
• Secure data centers with physical and environmental controls
• Regular security assessments and penetration testing
• Access controls and authentication requirements for all systems containing personal data
• Regular security training for all employees

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Document data retention periods vary based on your subscription plan:

• Starter Plan: Documents are retained for 30 days after completion
• Professional Plan: Documents are retained for 1 year
• Enterprise Plan: Documents are retained according to your custom retention policy

If you wish to request that we delete your data, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

The types of cookies we use include:

• Essential cookies: These cookies are necessary for the website to function and cannot be switched off in our systems.
• Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Objection: You have the right to object to our processing of your personal information under certain conditions.
• Data portability: You have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

10. Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By mail: Privacy Officer, Document-Signer.com, 4277 Martha Street, Flagstaff, AZ 86001, United States